Landlord doesn't pay deposit back

Hello,

I left my previous room. I stayed there for 1 month (by contract - they had free rooms in August waiting for long-term student tenants to enter in September). I passed the final inspection and I was told that everything was ok and I didn't break anything. In the house, every week a cleaning service was passing by to clean the common areas. So, I was never provided with a vacuum cleaner.

By contract, I should have received my deposit back within 10 days after my leave. After almost one month, I received a checkout report that wanted to take £20 for cleaning the room from my deposit. I said that I was not satisfied with the cleaning fee.

Now, the landlord doesn't answer anymore since 2 weeks to my emails. 

May I have some opinion o how to move? Should I just keep sending emails?

Kind regards

Luca

You make a point of saying

You make a point of saying you were not provided with a vacuum cleaner. Does that mean you did not vacuum your room in the entire time you lived there? Did you clean the floors with something else, a broom for example? Or just not clean them at all?

Profile: Independent (owner ABS) legal professional: 25+ year work history incl. 10 years in child protection - nine years legal experience in non-molestation/occupation orders; housing law (tenant/landlord); mortgages; possession hearings and family proceedings. Advice is provided for the purpose of answering the questions posed, based on the information given. Happy to accept instructions from those in the London area.

Thank you BlueView,No I

Thank you BlueView,

No I didn't. 'The entire time I was there' is 30 days. And I never dropped anything on the floor, and took all the garbage away. As far as I know, when they say 'clean' they do not intend 'professional clean', so I guess that apart for obvious misusage of the floor the amount of dirty can't be too much if due mainly to natural factors.

Though, I didn't make any picture of the room. My mistake. I was just thinking that they knew by contract that I was staying for just 30 days, and didn't provide me with any tool for cleaning (nobody would really buy a vacuum cleaner for example to stay just for 30 days). I was just thinking that £20 for a floor of a room of 12meter-square is quite expensive.

The most important concer of mine, anyway, is that in the contract it is written that I should have my deposit back (entire or partially) within 10 days. This deadline has never been respected and now my ex-landlord does not even reply back to the emails (after 45 days). And I don't know what I am supposed to do.

Best

Luca

 

Profile: I am a PhD student in music composition at the University of Birmingham

£20 to vacuum the room seems

£20 to vacuum the room seems a tiny bit excessive since it would take at most 20 minutes to thoroughly vacuum a room that hasn't been done in a month, but the cost would depend entirely on how much they pay their cleaner.  Why not offer £10 in full and final settlement.

You say you didn't 'drop anything', but just by being in the room you were dropping dead skin cells, hair, bits of dirt from your clothes and shoes picked up outside etc., so even though you thought the room was clean, a going over with a vacuum would very quickly show it was not - spiders can weave webs in moments, so imagine what they can do in an undisturbed month! 'Natural factors' are frequently a whole lot more disgusting than dropping items on the floor!

Profile: Independent (owner ABS) legal professional: 25+ year work history incl. 10 years in child protection - nine years legal experience in non-molestation/occupation orders; housing law (tenant/landlord); mortgages; possession hearings and family proceedings. Advice is provided for the purpose of answering the questions posed, based on the information given. Happy to accept instructions from those in the London area.

Ok, I agree. Two

Ok, I agree.

Two questions:

Are you saying that I had to buy a vacuum cleaner myself for staying one month or I had to take the initiative to ask for one?

Are you saying that he is entitled to not reply to my emails until I accept his offer? Because he hasn't respected the contract he made me sign, and having moved continually through a lot of houses I am very tired of landlords/agencies that don't respect their own contracts because they know they have powerless people before them. 

Personally, I would have paid £20 if he contacted me in 10 days as by contract, but contacted after 25 days and saying '£20 cleaning fee' feels misrespectful.

Profile: I am a PhD student in music composition at the University of Birmingham

User login

Navigation

twitter link facebook link
netlawman link