Garage - poor service
4 months ago my car had to have a new windscreen motor fitted at a cost of a couple hundred pounds. Recently, my windscreen wipers ceased to operate again and I returned the car to the dealer where the work had been carried out.
When I went to collect the car, I was told that a fixing had fallen out connecting the linkage between the wipers and the electric motor. I was presented with another bill for £140 labour and 60p for the part.
I protested that they had replaced the motor and linkage just 4 months ago but the garage refused to release the car until I had paid their bill saying that the fault that had occurred was caused by 'fair wear and tear'.
I have written to the managing director of the garage chain but he has confirmed what the service manager had said and refuses to issue either an apology or a refund.
Is there an inexpensive way of challenging the garage's charges and reclaiming my money?
Under the Supply of Good and
Under the Supply of Good and Services Act 1982 in any contract to supply goods and services where the supplier is acting in the course of a business it is an implied condition that the goods supplied under the contract are of sufficient quality.
In addition, the supply of a service must be carried out with reasonable care and skill.
If the parts supplied by the garage failed after 4 months the cause of that failure is unlikely to be fair wear and tear.
It is more likely the parts were not of sufficient quality.
You could issue a small claim in the County Court for the return of the second bill.